Return Policy

1. Please check your item once you receive it. If there is something wrong, please contact us within 2 days and attach photo evidence in the email. If you directly send the item back without contacting us before, we won’t bear the consequences. Besides, if you need to exchange or return the item, it must be sent back within 5 days after you receive it.

2. We offer an exchange or a refund only because of our mistake.

3. All custom-made cosplay costume cannot be returned, so buyer must take your measurements carefully before making order. If the problem regarding to the customized costume is proved to be our fault, we can remake and resend for you free of charge. But we can’t offer full refund.

4. Our cosplay shoes are all customized and don't accept sending back. So please measure your foot length and calf girth carefully before making order. You can enlarge your foot length and calf girth a little bit if it's necessary.

5. Worn, used or damaged items cannot be returned.

6. Exchange or refund only happened after we receive the return item. Many thanks for understanding.